Hotels face more trouble as European tour group freeze repayments


Hotels in Thailand, particularly in Phuket and nearby regions, are in serious trouble after being slapped with a double whammy.

First, the Covid-19 outbreak which resulted to a halt for hotels, and now, a cash-flow setback brought about after the TUI Group – an Anglo-German multinational travel and tourism company – has freeze repayments for hotel rooms.

The total of amount of debts owed to Thailand hotels is believed to exceed 2 billion baht. TUI is one of the top three tour operators in the country and brings in significant numbers of tourists from Europe yearly. At least 2,000 hotels in Thailand were associated with TUI.

TUI Group has sent promissory notes to hotels asking to delay repayment on debt that forced 12 tourism associations to lodge a complaint with the government asking to resolve the situation.

Regional hotel consultant, Bill Barnett from says that hotel owners are in the midst of a perfect storm situation where their forward cash flow is virtually stopped due to forced closures and a significant issue of uncollected debt from a leading wholesaler.

“It’s a high-season hangover. Given the island’s (Phuket) shift towards mass tourism the reality that for a large number of hotels is over half of their revenue comes from wholesale groups like TUI Group. The unpaid rooms are for the January-March quarter.”

Other hotel operators receive slightly varied conditions from TUI based on their locations and contracts but most have been asked to accept 25% of the owed monies within 10 days after signing a new contract, while the remaining debt will be paid “when TUI’s business is back to normal”.

Bhummikitti Ruktaengam, president of the Phuket Tourist Association, told Bangkok Post that hotels usually receive payment within 30-60 days after guests check out.

“We understand tour operators are facing a financial shortfall because of the pandemic, but forcing us to comply with this new contract will rub salt in our wounds as we have also suspended operations and are avoiding layoffs.”

Angkana Tanetvisetkul, president of the Kata Karon Business Association, noted that other Europe-based tour operators are also asking for payment delays or installment payments, “…but the deals are acceptable as there is a clear timeline that allows hotels to manage cash flow”.

“In the Covid-19 situation a number of these operators in Europe and elsewhere have staggering cash flow issues and are caught between paying debts from the high season and covering cancellation charges as well as refunding their travelling customers.”

The problem gets worse for hotel owners, as Online Travel Agencies are expected to refund customers to maintain their reputation, and hotel groups through their distribution systems are doing the same.”

“Undoubtedly, hoteliers in Phuket are getting caught in the crosshairs of vested interests. Expect this stress to continue as the new-norm will probably result in negotiated settlements and ultimately debt write-offs by island hotels.”

SOURCEBangkok Post |