Sunny By Name – Sunny By Nature

0
2063
Sunny By Name – Sunny By Nature
Sunny By Name – Sunny By Nature
Sunny By Name – Sunny By Nature
Sunny By Name – Sunny By Nature

Xinkai Liu decided to give herself a nickname some years ago and was convinced by her friends that ‘Sunny’ was the name that best suited her personality and outlook on life. They were right! Sunny is the Guest Relation Manager at the Hilton Hua Hin Resort and Spa and perhaps an example of how Chinese tourism is coming to the fore in Thailand and how the local hospitality industry is responding.

From her native Hangzhou she has studied and worked in the Chinese luxury hotel industry in the areas of guest services and sales before venturing to Thailand and the role of the Chinese Guest Relationship Manager at the Hilton Resort Surin Beach Phuket. However these days her role has expanded to include a broader more international perspective, not just taking care of Chinese guests but able to converse with all nationalities. Apart from Mandarin, her fluency in English allows for a very confident approach to all guests. Sunny could be described as a student of the development of Chinese tourism. She regards Thailand as a more mature travel destination than China.

She has seen changes in Chinese visitors from being based on the ‘tour group’ model towards being more independent and self-reliant travellers. The stereotypic Chinese visitor is fading away; being replaced by informed and sophisticated travellers. In part she sees an opportunity to add to this confidence offering advice and encouraging Chinese visitors to get to know Thai culture and experience the real Thailand. Her approach to the needs of the Hilton guests is thoughtful. Sunny offers much more than just a smiling face a proactive approach with all the necessary personal attention to ensure that all guests enjoy the best Hua Hin has to offer.

comments